Please double-check that you ordered the correct type of key and that the number on the key is the same as the number on the lockface (including any letters that appear there).
Please tell us the invoice number that the order relates to and your contact details (your name and post code is usually enough for us to get to your original order quickly). You can contact us by email ( or by phone on 08. Our keys are usually original manufacturer’s keys or cut by computer to the manufacturer’s own codes so they tend to be very accurately cut to the information you have provided. There are a few reasons why a key might not work. If you do need a guaranteed service, please contact us to see if our courier service is appropriate for your requirements. This is not a guaranteed service and we would ask you to allow 7-10 working days for delivery.
You can contact us by email discounts for larger orders (applies to common keys) We will be happy to identify the right key for you. It is a good idea to send us photos of your lockface if you are still not sure. Each key from that range is cut slightly differently so only the key with the matching number will fit the lock. In this example you will need the very common metal filing cabinet key 92 235.
There are 400 different keys in the “92” series and you need key number 235 – so on the original key it will have 92235. What if I type in my key number and I get a choice of different types of key? Sometimes the same number is stamped on different types of locks and keys. If you type this number into the search bar on our home page you should get the replacement key in the post next day. The replacement key number is stamped on both the front of the lock and the original key for most office furniture locks (desks, filing cabinets, cupboards and lockers).
But what if you lose the original and don’t have a key to copy from? What if you cannot get out to the high-street? Most people think of their high-street key copiers or local locksmiths when they need a new key cut. How do I order a key if the original is lost or broken?